Tuesday, August 3, 2010
A jewel out there...
So, I was driving through my old neighborhood the other day and spotted a sign in a nail salon I had not seen before that said "Grand Opening", so I thought I'd stop in and see what was up.
It was a neat and clean shop and Jenny, the owner, was there to enthusiastically greet me when I walked in. When I asked if they had any grand opening specials, she told me that they did, and the specials were good for men too. I have to admit, it did surprise (impress) me that she had even considered her potential male clients, and so I chose a spa pedicure to see how she treated me.
Jenny told me that she had been previously through nursing school but could not find a job in that field, and then she decided to take a course in cosmetology because she had always liked it. It just so happened that she had a friend who had not quite been able to handle running this business, and so Jenny agreed to take it on. Well, I have to say that she has the gift for providing great service and she knows how to treat her customers like royalty. She is a smart business woman too, she had set up the salon so it was very comfortable and functional with four manicure stations and six pedicure chairs.
The pedicure she gave me was wonderful; relaxing, soothing and enjoyable. When she finished with the cleaning and trimming, Jenny asked if I would like any polish and I asked her if she had any other male clients who got polish with pedicures,he replied that yes, she had four others who were regulars. I asked for her suggestion on a color and she went to her collection of mostly OPI colors nicely displayed on the wall. She returned with a few colors she thought I'd like and I decided on this lighter gray/tan.
The results of my experience were fantastic and my feet felt great for days afterwards. As I was about ready to leave, one of her other clients walked in and she noticed my feet, commenting that she thought they looked really good, wishing that her husband would come in and have his done too.
I am telling you about this experience because I think Jenny really works at offering the best service she can to her customers, and she is open-minded and just as accomodating to men as well as she is to women. She is an impressive salon operator because she knows that a happy customer will become a repeat customer - as well as referring others to her.
I think that in order to be successful in today's tight economy, we all need to take a lesson from Jenny. Provide the best customer service you can, and it will come back to you.
I have already referred two propsective clients to her.
In case you are ever in the area and want to stop in for some great nail service, do a search on "Katie Nails" in Savage, MN. She is on Facebook too.
And yes, I gave Jenny a generous tip too! ; )